When the telephone rings at a Neff Rental branch to rent equipment, the person answering is most likely a Neff Rental coordinator who is ready to help the caller. The coordinator is the first point of contact in the branch. He or she will gather information about caller’s equipment requirements and job site in order to determine equipment availability, accurately quote rental rates to assist a caller and turn them into a repeat renter.
Trained to answer customer calls, qualify customer needs, determine equipment availability, reserve equipment, coordinate equipment transportation, reach out to customers by phone to determine their present and future rental needs, and assist the outside sales team with clients, the Neff Rental coordinator is like the spoke in the branch wheel, performing essential and critical duties as part of the branch team.
When hired, a sales coordinator is transitioned into his or her job through online training, by shadowing other coordinators, and with training and assistance from the branch manager. Sales coordinators learn the phases of construction, types of equipment used during each phase, and an understanding of the various types of and applications for the equipment rented by Neff.
Shortly after being hired by Neff Rental, coordinators are sent to our training location in Fort Myers, FL, where they will receive in-depth classroom instruction with other coordinators from experienced Neff instructors. They learn call essentials, the company’s order placement and customer relationship management systems, and other proven processes for delivering outstanding customer service.
Coordinator responsibilities include:
- Completing the phone log and counter logs
- Creating and maintaining rental reservations, contracts, and damage inspection forms
- Communicating with the service department to ensure that equipment is delivered on time and as specified
- Dispatching drivers to deliver and pick-up equipment
- Clearly communicating all ancillary charges to the customer
- Handling all sales leads in a timely manner and promptly notifying sales representatives
- Making proactive customer service and marketing outbound calls each day
- Creating rental invoices
The minimum requirement for a sales coordinator position is a high school diploma with preference given to individuals who have graduated from a college or university with a bachelor’s degree, as well as those who have sales or customer service experience. She or he also must have computer proficiency, including Microsoft applications, the ability to multi-task in a fast-paced setting, and be willing to work on call when needed.
Branch coordinators are critical to the successful operation of a Neff Rental branch. As coordinators are promoted into outside sales, openings become available at some of our current 65 branches in 14 states coast to coast; and we are accepting applications for future branch locations as well.
Click here for current openings.
If interested, send Neff Rental your resume by clicking here.