It can be exasperating to call a sales representative about equipment availability and to ask for a quote, and to wait hours for a return call.
It does not make any sense.
Surprisingly, this is not unusual. Recent studies show that average sales return call time is three hours and eight minutes.
When equipment is needed urgently on a job site, or a last-minute quote is required for a bid, the delay is unacceptable. The longer you wait, the less productive your operation.
So, how do you convey urgency?